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Building Artifacts from User Research
Personas: The basics of personas, components and process, and the importance of building and revising them
User Journey Mapping: The meaning of user journey maps and their importance, the elements of a user journey map, and the process of developing one
Affinity Mapping: The basics of affinity mapping, and a demonstration of an affinity mapping exercise
During this module, I created User Journey Map and did Affinity Mapping.
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